Business account data (contact and company details, knowledge-base content), and chatbot conversations from the website widget and from connected Facebook Pages (message text, page-scoped sender IDs, and timestamps).
Conversations are automatically deleted after 90 days of inactivity, including all message content. Aggregate usage counts with no message content are kept for billing purposes.
If you messaged a business's Facebook Page and want your conversation data deleted sooner than the automatic 90-day deletion, email us at admin@webclerk.io naming the Facebook Page you messaged and the approximate date of the conversation, and we will delete the conversation within 30 days and confirm by reply. You can also contact the business that operates the Page — as the data controller, they can have us delete it on your behalf.
If you chatted with a Webclerk-powered widget on a business's website, contact that business (the data controller), or email us at admin@webclerk.io naming the website and approximate date.
To delete your Webclerk account and all associated data (chatbots, knowledge base, conversations), email us at admin@webclerk.io from your account email. Disconnecting a Facebook Page in your dashboard stops all further data collection from that Page immediately.
A business can also revoke Webclerk's access entirely in Facebook: Settings & Privacy → Settings → Apps and Websites → remove Webclerk. This invalidates the access token we store.