Privacy Policy

Introduction

Webclerk ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot service.

Information We Collect

Information You Provide

• Contact information (name, email, phone number)
• Business information (company name, website URL)
• Website content and documents you upload for chatbot training
• Messages and conversations through our chatbot service

Information We Collect Automatically

• Usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies

How We Use Your Information

• Provide and maintain our chatbot service
• Process your requests and communications
• Improve our service and develop new features
• Send you updates and promotional materials (with your consent)
• Comply with legal obligations

Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

Third-Party Data Sharing

AI Service Providers: To provide our AI chatbot service, we share your business content (website content, uploaded documents, and conversation messages) with third-party AI service providers for AI processing. This is essential for our service to function and includes:

• Your website content that we scan for knowledge base creation
• Documents and text files you upload for chatbot training
• Customer messages sent to your chatbot
• Chatbot responses generated for your customers

By using our service, you explicitly consent to this data sharing. These AI providers process your data according to their respective privacy policies and terms of service. We do not share your personal contact information (name, email, phone) with AI service providers.

Other Third-Party Services: We may integrate with other services for payments, analytics, and service delivery. These integrations are limited to what's necessary for service operation.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@webclerk.io